1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods listed at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placing them. Please contact our support team as soon as possible.

2. Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on your location. Standard shipping for Deck boxes typically takes 5-7 business days, while smaller orders may only take 3-5

Q: Do you offer international shipping?
A: Yes, we ship to many international locations. Shipping rates and times vary based on destination.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Visit our Returns page for more details.

Q: How do I request a refund?
A: Contact our support team with your order details. Refunds will be processed to the original payment method within 5-7 business days after receiving the returned item.

4. Account & Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.

Q: How do I contact customer support?
A: You can reach us via email at bulianbiz@gmail.com or through our live chat feature on the website.

5. Promotions & Discounts

Q: Do you offer discount codes or promotions?
A: Yes, we frequently run promotions. Sign up for our newsletter to receive exclusive discounts and offers.

Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order unless stated otherwise.

For any other questions, please visit our Help Center or contact our support team.